Residential care home · Surrey

Tuscany House

21A Horsham Road, Dorking, RH4 2JA

Good Safe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good Rated 1 year ago ↑ Up from Req. improvement

CQC rating

Good
Published 11 July 2025 Rated 1 year ago ?
  • SafeAre people protected from abuse and avoidable harm?72%Good
    See the breakdownHide the breakdown1 of 8 below good
    • Safe systems, pathways and transitionsSome shortfalls
    • Infection prevention and controlGood
    • Involving people to manage risksGood
    • Learning cultureGood
    • Medicines optimisationGood
    • Safe and effective staffingGood
    • Safe environmentsGood
    • SafeguardingGood
  • EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
    See the breakdownHide the breakdownAll 6 good
    • Assessing needsGood
    • Consent to care and treatmentGood
    • Delivering evidence-based care and treatmentGood
    • How staff, teams and services work togetherGood
    • Monitoring and improving outcomesGood
    • Supporting people to live healthier livesGood
  • CaringAre staff kind, compassionate and respectful?95%Outstanding
    See the breakdownHide the breakdown4 of 5 exceptional
    • Workforce wellbeing and enablementGood
    • Independence, choice and controlExceptional
    • Kindness, compassion and dignityExceptional
    • Responding to people's immediate needsExceptional
    • Treating people as individualsExceptional
  • ResponsiveAre services organised to meet people's needs?68%Good
    See the breakdownHide the breakdown2 of 7 below good
    • Equity in accessSome shortfalls
    • Equity in experiences and outcomesSome shortfalls
    • Care provision, integration and continuityGood
    • Listening to and involving peopleGood
    • Person-centred careGood
    • Planning for the futureGood
    • Providing InformationGood
  • Well-ledIs the home well managed, with a culture of high-quality care?71%Good
    See the breakdownHide the breakdown1 of 7 below good
    • Workforce equality, diversity and inclusionSome shortfalls
    • Capable, compassionate and inclusive leadersGood
    • Freedom to speak upGood
    • Governance, management and sustainabilityGood
    • Learning, improvement and innovationGood
    • Partnerships and communitiesGood
    • Shared direction and cultureGood

Percentages are CQC scores from its newer way of assessing homes. ?

CQC scored 33 standards: 25 good, 4 exceptional, 4 below good. Use “See the breakdown” on each key question for its standards. ?

Earlier ratings ?

  • April 2022Requires improvementSECRW
  • August 2019OutstandingSECRW previous owner
  • November 2016GoodSECRW previous owner

The home changed owner or registration. Earlier ratings are on the CQC website: previous registration ↗.

Read the full report on the CQC website ↗

How it compares in Surrey

Tuscany House is in the Good, with Outstanding areas tier ?, with 14 other homes in Surrey. 81% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 15 (4%)
  • Good, with Outstanding areas 15 (4%)
  • Good 220 (63%)
  • Good, with an area to improve 22 (6%)
  • Requires improvement 64 (18%)
  • Inadequate 1 (0%)
  • Not yet rated 12 (3%)

See all 349 care homes in Surrey →

Care homes nearby

  • Nower House
    Dorking, Surrey · RH4 3BL · Residential care home · 44 beds0.3 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 years ago
  • Rose Hill Nursing Home
    Dorking, Surrey · RH4 2EG · Nursing home · 35 beds0.4 km
    Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 3 months ago
  • Garth House
    Dorking, Surrey · RH4 2AY · Nursing home · 42 beds0.5 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
  • Dorking Manor
    Dorking, Surrey · RH4 3AY · Nursing home · 76 beds0.5 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 month ago
  • Deepdene Care Centre
    Dorking, Surrey · RH4 1SY · Nursing home · 66 beds1.3 km
    Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 1 year ago
  • Livingstone House
    Dorking, Surrey · RH4 1QE · Residential care home · 6 beds1.5 km
    Requires improvement S: Requires improvementE: Requires improvementC: Requires improvementR: Requires improvementW: Inadequate Rated 3 years ago

More care homes near RH4 2JA →

Other homes run by Achieve Together Limited

139 care homes in total: 7 Outstanding, 108 Good, 23 Requires improvement, 1 Not yet rated.

  • Addington Road
    Wellingborough, North Northamptonshire · NN9 5UT · Residential care home · 2 beds
    Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 8 years ago
  • Hayway
    Rushden, North Northamptonshire · NN10 6AG · Residential care home · 2 beds
    Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 8 years ago
  • Highfields
    Swadlincote, Derbyshire · DE11 9AR · Residential care home · 5 beds
    Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 7 months ago
  • Irchester 168
    Wellingborough, North Northamptonshire · NN29 7EW · Residential care home · 4 beds
    Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 8 years ago
  • Rushden
    Rushden, North Northamptonshire · NN10 6BB · Residential care home · 5 beds
    Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 8 years ago
  • The Regard Partnership Limited - Restormel Terrace
    Plymouth · PL4 6BJ · Residential care home · 4 beds
    Outstanding S: GoodE: GoodC: OutstandingR: OutstandingW: Outstanding Rated 8 years ago

All 139 homes run by Achieve Together Limited →

Tuscany House in brief

Achieve Together Limited runs Tuscany House, a residential care home in Dorking, Surrey with room for 7 residents. CQC registers it to look after younger adults and people with a learning disability or autism. That is smaller than most homes in Surrey, where the typical home has 30 beds.

115 of Achieve Together Limited’s 138 rated homes are Good or Outstanding (compare care home groups). Of the 6 closest rated homes, none is rated above it. 14 other homes in Surrey share its tier, “Good, with Outstanding areas”.

CQC's latest rating, from July 2025, is Good overall. Safe, effective, responsive and well-led were also Good. CQC rated caring as Outstanding. Before that, in April 2022, it was rated Requires improvement. Ratings in Surrey are typically about 4 years old, which makes this one newer than most. 4 of its 33 scored standards were below good, including “equity in access”.