Residential care home · Kent

White Cliffs Lodge

Primrose Road, Dover, CT17 0JA

Good Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good Rated 1 year ago ↑ Up from Inadequate

CQC rating

Good
Published 5 June 2025 Rated 1 year ago ?
  • SafeAre people protected from abuse and avoidable harm?69%Good
    See the breakdownHide the breakdown2 of 8 below good
    • Involving people to manage risksSome shortfalls
    • Medicines optimisationSome shortfalls
    • Infection prevention and controlGood
    • Learning cultureGood
    • Safe and effective staffingGood
    • Safe environmentsGood
    • Safe systems, pathways and transitionsGood
    • SafeguardingGood
  • EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
    See the breakdownHide the breakdown1 of 6 below good
    • Consent to care and treatmentSome shortfalls
    • Assessing needsGood
    • Delivering evidence-based care and treatmentGood
    • How staff, teams and services work togetherGood
    • Monitoring and improving outcomesGood
    • Supporting people to live healthier livesGood
  • CaringAre staff kind, compassionate and respectful?75%Good
    See the breakdownHide the breakdownAll 5 good
    • Independence, choice and controlGood
    • Kindness, compassion and dignityGood
    • Responding to people's immediate needsGood
    • Treating people as individualsGood
    • Workforce wellbeing and enablementGood
  • ResponsiveAre services organised to meet people's needs?75%Good
    See the breakdownHide the breakdownAll 7 good
    • Care provision, integration and continuityGood
    • Equity in accessGood
    • Equity in experiences and outcomesGood
    • Listening to and involving peopleGood
    • Person-centred careGood
    • Planning for the futureGood
    • Providing InformationGood
  • Well-ledIs the home well managed, with a culture of high-quality care?71%Good
    See the breakdownHide the breakdown1 of 7 below good
    • Governance, management and sustainabilitySome shortfalls
    • Capable, compassionate and inclusive leadersGood
    • Freedom to speak upGood
    • Learning, improvement and innovationGood
    • Partnerships and communitiesGood
    • Shared direction and cultureGood
    • Workforce equality, diversity and inclusionGood

Percentages are CQC scores from its newer way of assessing homes. ?

CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?

Earlier ratings ?

  • July 2023InadequateSECRW
  • January 2019GoodSECRW
  • April 2017GoodSECRW
  • July 2016GoodSECRW
  • June 2015Requires improvementSECRW

Read the full report on the CQC website ↗

How it compares in Kent

White Cliffs Lodge is in the Good tier ?, with 286 other homes in Kent. 79% of rated homes here are Good or Outstanding (England: 82%).

  • Outstanding 17 (4%)
  • Good, with Outstanding areas 15 (3%)
  • Good 287 (59%)
  • Good, with an area to improve 44 (9%)
  • Requires improvement 91 (19%)
  • Inadequate 8 (2%)
  • Not yet rated 23 (5%)

See all 485 care homes in Kent →

Care homes nearby

  • Dover House
    Dover, Kent · CT17 0EX · Nursing home · 86 bedsunder 0.1 km
    Requires improvement S: Requires improvementE: Requires improvementC: GoodR: Requires improvementW: Requires improvement Rated 3 months ago
  • Harmonia Village
    Dover, Kent · CT17 0FZ · Nursing home · 36 beds0.2 km
    Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 1 year ago
  • Twyford House
    Dover, Kent · CT16 2AG · Residential care home · 12 beds0.6 km
    Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 4 years ago
  • Felbrigg House
    Dover, Kent · CT16 2PU · Residential care home · 11 beds0.9 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 years ago
  • United Response - 1 St Alphege Road
    Dover, Kent · CT16 2PU · Residential care home · 6 beds0.9 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
  • Hillbrow
    Dover, Kent · CT17 0SE · Residential care home · 9 beds1.0 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago

More care homes near CT17 0JA →

White Cliffs Lodge at a glance

An independent residential care home in Dover, Kent, White Cliffs Lodge is run by an organisation of the same name. It has 15 beds. It is registered to care for people with a learning disability or autism and people with mental health needs.

In June 2025, CQC gave it Good overall, and Good for each of the five key questions too. That is up from Inadequate in July 2023. The typical rating in Kent is about 4 years old, so this one is fairly recent. Of the 33 standards CQC scored, 4 fell below good. The lowest was “consent to care and treatment” (some shortfalls).

In Kent, 79% of rated care homes are Good or Outstanding (England 82%). None of the 6 nearest rated homes has a higher rating.