SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Willow House is one of 272 care homes in Birmingham: a 8-bed nursing home in Edgbaston, run by Cygnet (OE) Limited. CQC registers it to look after older people, younger adults, people with a learning disability or autism and people with mental health needs. That is smaller than most homes in Birmingham, where the typical home has 16 beds.
Of the 6 closest rated homes, none is rated above it. It is one of 10 homes run by Cygnet (OE) Limited. 8 of those with a rating are Good or Outstanding. Across Birmingham, 77% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in June 2025. 86% of homes in Birmingham also score 5.
Its CQC rating, from February 2021, is Good across the board: overall and for every key question. Its rating before that, in April 2019, was the same. At over 5 years old, this rating is older than most. 60% of ratings in Birmingham are as old (how rating age varies by council).
