SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Carleton House Care Home is in the Good, with an area to improve tier ?, with 43 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
Carleton House Care Home is a 27-bed residential care home in Norwich, Norfolk, run by Minton Care Hotels Ltd. CQC registers it to look after older people, people with dementia, people with a physical disability and people with a sensory impairment.
CQC last rated the home in February 2020, giving it Good overall. Safe, effective, caring and responsive were also Good. For well-led, the rating was Requires improvement. Its rating before that, in July 2017, was the same. The rating is more than 5 years old. In Norfolk, 46% of ratings are that old (see how rating age varies by council).
None of the 6 nearest rated homes has a higher rating. It is one of 2 homes run by Minton Care Hotels Ltd. 1 of those with a rating are Good or Outstanding. The kitchen has a food hygiene rating of 5 (very good), from October 2026. That is true of 89% of homes in Norfolk. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
