Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvementRated 7 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hethersett Hall is one of 311 care homes in Norfolk: a 67-bed residential care home in Norwich, run by Barchester Healthcare Homes Limited. It is registered to care for older people, people with dementia and younger adults. The typical home in Norfolk has 29 beds, so this one is bigger than average.
It is one of 210 homes run by Barchester Healthcare Homes Limited. 175 of those with a rating are Good or Outstanding. The nearest home with a higher rating is Cavell Court (Good), 3.3 km away. 87 other homes in Norfolk share its tier, “Requires improvement”. Food hygiene inspectors scored the kitchen 5 out of 5 in June 2026. 89% of homes in Norfolk also score 5.
The current CQC rating is Requires improvement, published in August 2019. It was Requires improvement for safe, effective, responsive and well-led as well. CQC rated caring as Good. Before that, in February 2017, it was rated Good. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Norfolk. Here is how rating age varies by council.
