SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The home changed owner in October 2025. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Crossways is in the Good, with Outstanding areas tier ?, with 11 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
Crossways is one of 311 care homes in Norfolk: a 24-bed residential care home in Sheringham, run by Luminous Care Group Limited. It is registered to care for older people, people with dementia, people with a physical disability and people with a sensory impairment.
Of the 6 closest rated homes, none is rated above it. Luminous Care Group Limited runs 2 care homes, and 1 of the 2 rated are Good or Outstanding. Luminous Care Group Limited has run the home since October 2025, when it changed owner. There is no registered manager on CQC's register right now. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in May 2026. 89% of homes in Norfolk also score 5.
CQC last rated the home in November 2018, giving it Good overall. It was Good for safe, effective, caring and responsive as well. CQC rated well-led as Outstanding. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its rating before that, in May 2016, was the same. The rating is more than 5 years old. In Norfolk, 46% of ratings are that old (see how rating age varies by council).
