SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
FitzRoy Support runs Donec Mews, a residential care home in Hindhead, Hampshire with room for 16 residents. It is registered to care for people with a physical disability, people with a learning disability or autism and people with a sensory impairment.
It is one of 17 homes run by FitzRoy Support. 14 of those with a rating are Good or Outstanding. The nearest home with a higher rating is The Pines (Outstanding), 1.6 km away. In Hampshire, 85% of rated care homes are Good or Outstanding (England 82%).
Its CQC rating, from October 2018, is Good across the board: overall and for every key question. Before that, in September 2017, it was rated Requires improvement. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Hampshire. Here is how rating age varies by council.
