SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hartley House Care Home is an independent 57-bed residential care home in Cranbrook, Kent, registered with CQC under its own name. It is registered to care for older people, people with dementia and younger adults. Most homes in Kent are smaller: the median there is 24 beds.
Of the 6 closest rated homes, none is rated above it. 286 other homes in Kent share its tier, “Good”. Food hygiene inspectors scored the kitchen 5 out of 5 in July 2024. 90% of homes in Kent also score 5.
In December 2019, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in March 2017, was the same. At over 5 years old, this rating is older than most. 45% of ratings in Kent are as old (how rating age varies by council).
