InadequateSafe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: InadequateWell-led: InadequateRated 2 months ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?34%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Safe environmentsSignificant shortfalls
Safe systems, pathways and transitionsSignificant shortfalls
SafeguardingSignificant shortfalls
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?42%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSignificant shortfalls
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?32%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Equity in accessSignificant shortfalls
Equity in experiences and outcomesSignificant shortfalls
Person-centred careSignificant shortfalls
Planning for the futureSignificant shortfalls
Listening to and involving peopleSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?36%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Freedom to speak upSome shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 0 good, 33 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Heywoods Grange is a 10-bed residential care home in Diss, Norfolk. The home is its own registered provider. CQC registers it to look after people with a learning disability or autism. It is a small home for Norfolk, where the median is 29 beds.
Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in March 2025. 89% of homes in Norfolk also score 5. About 0.7 km away, Walcot Hall Nursing Home is rated Good.
CQC's latest rating, from August 2026, is Inadequate overall. Safe, responsive and well-led were also Inadequate. CQC rated effective and caring as Requires improvement. Before that, in August 2018, it was rated Good. That is more recent than most ratings in Norfolk, where the typical rating is about 5 years old. 33 of its 33 scored standards were below good, including “assessing needs”.
