SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in July 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Oak House is in the Good, with an area to improve tier ?, with 43 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
Oak House is one of 311 care homes in Norfolk: a 6-bed residential care home in Diss, run by Parkcare Homes (No.2) Limited. Its CQC registration covers older people, younger adults, people with a learning disability or autism and people with a sensory impairment. It is a small home for Norfolk, where the median is 29 beds.
CQC's latest rating, from April 2020, is Good overall. It was Good for safe, effective, caring and responsive as well. For well-led, the rating was Requires improvement. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its previous rating, in August 2019, was Inadequate, so the home has improved. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Norfolk. Here is how rating age varies by council.
The home changed owner in July 2026. Food hygiene inspectors scored the kitchen 5 out of 5 in January 2026. That is true of 89% of homes in Norfolk. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%). It is one of 88 homes run by Parkcare Homes (No.2) Limited. 75 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating.
