Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 3 years ago↓ Down from GoodNew owner since July 2026
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in July 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Parkcare Homes (No.2) Limited runs The Croft, a residential care home in Diss, Norfolk with room for 8 residents. It is registered to care for older people, younger adults and people with a learning disability or autism. That is smaller than most homes in Norfolk, where the typical home has 29 beds.
The current CQC rating is Requires improvement, published in February 2023. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. The rating was carried over from a previous registration, which usually happens when a home changes owner. Its previous rating, in August 2018, was Good, so the home has slipped.
Oak House, 1.0 km away, is the closest home rated Good. It is one of 88 homes run by Parkcare Homes (No.2) Limited. 75 of those with a rating are Good or Outstanding. The home changed owner in July 2026. Its kitchen was rated 5 for food hygiene in June 2026. That is true of 89% of homes in Norfolk. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
