GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: GoodRated 4 years ago↑ Up from Req. improvementNew owner since November 2024
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in November 2024. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Hillcrest is in the Good, with an area to improve tier ?, with 43 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
365 Care Homes Limited runs Hillcrest, a residential care home in Norwich, Norfolk with room for 52 residents. CQC registers it to look after older people, people with dementia and younger adults. That is larger than most homes in Norfolk, where the typical home has 29 beds.
The current CQC rating is Good, published in December 2021. Effective, caring, responsive and well-led were also Good. Safe was rated Requires improvement. The rating was carried over from a previous registration, which usually happens when a home changes owner. Before that, in April 2020, it was rated Requires improvement.
365 Care Homes Limited runs 4 care homes, and 3 of the 4 rated are Good or Outstanding. The home changed owner in November 2024. About 1.9 km away, Highwater House is rated Outstanding. Its kitchen was rated 5 for food hygiene in June 2026. That is true of 89% of homes in Norfolk. 43 other homes in Norfolk share its tier, “Good, with an area to improve”.
