SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Thomas Tawell House is a 37-bed residential care home in Norwich, Norfolk, run by Black Swan International Limited. It is registered to care for older people, younger adults and people with a sensory impairment.
Its CQC rating, from June 2021, is Good across the board: overall and for every key question. The rating was carried over from a previous registration, which usually happens when a home changes owner. It was also rated Good at the inspection before, in March 2019. At over 5 years old, this rating is older than most. 46% of ratings in Norfolk are as old (how rating age varies by council).
About 0.7 km away, Highwater House is rated Outstanding. It is one of 23 homes run by Black Swan International Limited. 22 of those with a rating are Good or Outstanding. Food hygiene inspectors scored the kitchen 4 out of 5 in November 2025. 89% of homes in Norfolk score the top mark of 5. 122 other homes in Norfolk share its tier, “Good”.
