SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Shaftesbury John Grooms Court is in the Good, with an area to improve tier ?, with 43 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
What the data says about Shaftesbury John Grooms Court
Shaftesbury John Grooms Court is a 29-bed residential care home in Norwich, Norfolk, run by Livability. Its CQC registration covers younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment.
The current CQC rating is Good, published in December 2019. Safe, effective, caring and responsive were also Good. For well-led, the rating was Requires improvement. Its previous rating, in December 2018, was Requires improvement, so the home has improved. At over 5 years old, this rating is older than most. 46% of ratings in Norfolk are as old (how rating age varies by council).
Its kitchen was rated 4 for food hygiene in October 2025. 89% of homes in Norfolk score the top mark of 5. 43 other homes in Norfolk share its tier, “Good, with an area to improve”. None of the 5 nearest rated homes has a higher rating. 13 of Livability’s 13 rated homes are Good or Outstanding (compare care home groups).
