SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Kindness, compassion and dignitySome shortfalls
Independence, choice and controlGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Equity in accessGood
Listening to and involving peopleGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 17 good, 16 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Norse Care (Services) Limited, Mountfield is a residential care home in Norwich, Norfolk with 46 registered beds. It is registered to care for older people, people with dementia and younger adults. That is larger than most homes in Norfolk, where the typical home has 29 beds.
CQC's latest rating, from May 2025, is Requires improvement overall. It was Requires improvement for safe, responsive and well-led as well. CQC rated effective and caring as Good. That matches its previous rating, from September 2021. Ratings in Norfolk are typically about 5 years old, which makes this one newer than most. CQC found some shortfalls in “kindness, compassion and dignity”, one of 16 standards out of 33 scored below good.
Norse Care (Services) Limited runs 17 care homes, and 14 of the 17 rated are Good or Outstanding. The nearest home with a higher rating is Point House (Good), 0.4 km away. Its kitchen was rated 5 for food hygiene in August 2026. That is true of 89% of homes in Norfolk. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England.
