SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Independence, choice and controlGood
Responding to people's immediate needsGood
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 3 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Heathcote is in the Good, with Outstanding areas tier ?, with 11 other homes in Norfolk.
67% of rated homes here are Good or Outstanding (England: 82%).
Heathcote is one of 311 care homes in Norfolk: a 29-bed residential care home in Norwich, run by Black Swan International Limited. It is registered to care for older people.
Food hygiene inspectors scored the kitchen 5 out of 5 in September 2026. 89% of homes in Norfolk also score 5. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. 22 of Black Swan International Limited’s 22 rated homes are Good or Outstanding (compare care home groups). St John's House, 0.5 km away, is the closest home rated Outstanding.
CQC's latest rating, from August 2026, is Good overall. It was Good for safe, effective, responsive and well-led as well. CQC rated caring as Outstanding. It was also rated Good at the inspection before, in December 2018. That is more recent than most ratings in Norfolk, where the typical rating is about 5 years old. CQC scored 33 standards: 3 exceptional and the rest good.
