SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?★Outstanding
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Black Swan International Limited, Chiswick House is a residential care home in Norwich, Norfolk with 32 registered beds. It is registered to care for older people.
CQC last rated the home in December 2018, giving it Outstanding overall. It was Outstanding for caring and well-led as well. For safe, effective and responsive, the rating was Good. That is up from Good in April 2016. At over 5 years old, this rating is older than most. 46% of ratings in Norfolk are as old (how rating age varies by council).
None of the 6 nearest homes is rated Outstanding. 22 of Black Swan International Limited’s 22 rated homes are Good or Outstanding (compare care home groups). Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in September 2026. That is true of 89% of homes in Norfolk.
