SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Laurel Lodge Care Home is one of 311 care homes in Norfolk: a 32-bed residential care home in Norwich, run by Black Swan International Limited. It is registered to care for older people and younger adults.
Its kitchen was rated 4 for food hygiene in March 2026. In Norfolk, 89% of homes score 5. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. 22 of Black Swan International Limited’s 22 rated homes are Good or Outstanding (compare care home groups). The nearest home with a higher rating is Chiswick House (Outstanding), 0.7 km away.
Its CQC rating, from September 2019, is Good across the board: overall and for every key question. Its rating before that, in February 2017, was the same. At over 5 years old, this rating is older than most. 46% of ratings in Norfolk are as old (how rating age varies by council).
