Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvementRated 2 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Methodist Homes, Cromwell House is a residential care home in Norwich, Norfolk with 38 registered beds. CQC registers it to look after older people.
CQC's latest rating, from January 2024, is Requires improvement overall. It was Requires improvement for safe, effective, responsive and well-led as well. Caring was rated Good. Before that, in July 2018, it was rated Good.
60 of Methodist Homes’s 69 rated homes are Good or Outstanding (compare care home groups). The nearest home with a higher rating is Laurel Lodge Care Home (Good), 0.1 km away. Food hygiene inspectors scored the kitchen 5 out of 5 in August 2025. That is true of 89% of homes in Norfolk. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
