Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvementRated 4 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by The Hanley Care Group Limited, Bay Tree House is a residential care home in Norwich, Norfolk with 16 registered beds. It is registered to care for older people and people with dementia. That is smaller than most homes in Norfolk, where the typical home has 29 beds.
CQC's latest rating, from September 2022, is Requires improvement overall. It was Requires improvement for safe, effective, responsive and well-led as well. For caring, the rating was Good. Before that, in January 2019, it was rated Good.
The nearest home with a higher rating is The Hawthorns Care Home (Good), 0.9 km away. Its kitchen was rated 4 for food hygiene in April 2004. 89% of homes in Norfolk score the top mark of 5. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
