SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
An independent residential care home in Norwich, Norfolk, St John's House is run by an organisation of the same name. It has 60 beds. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. Most homes in Norfolk are smaller: the median there is 29 beds.
CQC's latest rating, from May 2023, is Outstanding overall. It was Outstanding for responsive and well-led as well. For safe, effective and caring, the rating was Good. That is up from Good in December 2017.
1 of the 6 nearest homes is also Outstanding. The kitchen has a food hygiene rating of 5 (very good), from December 2025. That is true of 89% of homes in Norfolk. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
