SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?★Outstanding
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Highwater House is one of 311 care homes in Norfolk: a 22-bed residential care home in Norwich, run by St Martins Housing Trust. Its CQC registration covers people with mental health needs and people who use drugs or alcohol.
1 of the 6 nearest homes is also Outstanding. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from October 2026. 89% of homes in Norfolk also score 5.
CQC's latest rating, from March 2019, is Outstanding overall. It was Outstanding for caring and well-led as well. Safe, effective and responsive were rated Good. That is up from Good in May 2016. The rating is more than 5 years old. In Norfolk, 46% of ratings are that old (see how rating age varies by council).
