SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 33 good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Kilfillan House Care Home is in the Good tier ?, with 121 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
Kilfillan House Care Home is one of 246 care homes in Hertfordshire: a 30-bed nursing home in Berkhamsted, run by Bupa Care Homes (BNH) Limited. It is registered to care for older people, people with dementia, younger adults and people with a physical disability.
Of the 6 closest rated homes, none is rated above it. 21 of Bupa Care Homes (BNH) Limited’s 26 rated homes are Good or Outstanding (compare care home groups). There is no registered manager on CQC's register right now. Food hygiene inspectors scored the kitchen 5 out of 5 in August 2025. 92% of homes in Hertfordshire also score 5. Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England.
In October 2026, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in January 2019, was the same. Ratings in Hertfordshire are typically about 5 years old, which makes this one newer than most. CQC scored 33 standards, and every one was good.
