SafeAre people protected from abuse and avoidable harm?56%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Assessing needsGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Equity in experiences and outcomesSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Kingston Rehabilitation Centre is in the Requires improvement tier ?, with 3 other homes in Kingston upon Thames.
89% of rated homes here are Good or Outstanding (England: 82%).
Kingston Rehabilitation Centre is a 36-bed nursing home in Kingston upon Thames, run by Bagshot Rehab Centre Limited. CQC registers it to look after older people, younger adults, people with a physical disability and people with a sensory impairment.
Bagshot Rehab Centre Limited runs 2 care homes, and 1 of the 2 rated are Good or Outstanding. The nearest home with a higher rating is Surbiton Care Home (Good), 0.9 km away. There is no registered manager on CQC's register right now. In Kingston upon Thames, 89% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 4 (good), from July 2026. In Kingston upon Thames, 82% of homes score 5.
CQC last rated the home in January 2026, giving it Requires improvement overall. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. Before that, in February 2023, it was rated Good. That is more recent than most ratings in Kingston upon Thames, where the typical rating is about 2 years old. Of the 33 standards CQC scored, 13 fell below good. The lowest was “involving people to manage risks” (significant shortfalls).
