CQC rating
Requires improvement
Published 10 June 2026
Rated 4 months ago ?
SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown3 of 8 below good
- Safe environmentsSignificant shortfalls
- Learning cultureSome shortfalls
- Safe and effective staffingSome shortfalls
- Infection prevention and controlGood
- Involving people to manage risksGood
- Medicines optimisationGood
- Safe systems, pathways and transitionsGood
- SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
- Monitoring and improving outcomesSome shortfalls
- Assessing needsGood
- Consent to care and treatmentGood
- Delivering evidence-based care and treatmentGood
- How staff, teams and services work togetherGood
- Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
- Independence, choice and controlGood
- Kindness, compassion and dignityGood
- Responding to people's immediate needsGood
- Treating people as individualsGood
- Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
- Care provision, integration and continuityGood
- Equity in accessGood
- Equity in experiences and outcomesGood
- Listening to and involving peopleGood
- Person-centred careGood
- Planning for the futureGood
- Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
- Governance, management and sustainabilitySignificant shortfalls
- Learning, improvement and innovationSome shortfalls
- Capable, compassionate and inclusive leadersGood
- Freedom to speak upGood
- Partnerships and communitiesGood
- Shared direction and cultureGood
- Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 27 good, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Earlier ratings ?
- March 2022Inspected, no new rating
- February 2020GoodSECRW
- February 2017GoodSECRW
- May 2015GoodSECRW
Read the full report on the CQC website ↗
How it compares in Kingston upon Thames
The Glow Rest Home is in the Requires improvement tier ?, with 3 other homes in Kingston upon Thames.
89% of rated homes here are Good or Outstanding (England: 82%).
- Outstanding 3 (8%)
- Good, with Outstanding areas 3 (8%)
- Good 25 (69%)
- Good, with an area to improve 1 (3%)
- Requires improvement 4 (11%)
See all 36 care homes in Kingston upon Thames →
The Glow Rest Home in brief
The Glow Rest Home is a 3-bed residential care home in Surbiton, Kingston upon Thames, run by Mrs Aloma Glowacki. CQC registers it to look after older people and people with dementia. That is smaller than most homes in Kingston upon Thames, where the typical home has 33 beds.
Food hygiene inspectors scored the kitchen 5 out of 5 in June 2026. 82% of homes in Kingston upon Thames also score 5. Across Kingston upon Thames, 89% of rated homes are Good or Outstanding, against 82% for England. Surbiton Care Home, 0.3 km away, is the closest home rated Good.
CQC's latest rating, from June 2026, is Requires improvement overall. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. That is down from Good in February 2020. Ratings in Kingston upon Thames are typically about 2 years old, which makes this one newer than most. Of the 33 standards CQC scored, 6 fell below good. The lowest was “safe environments” (significant shortfalls).
