SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Lilas House is one of 311 care homes in Norfolk: a 6-bed residential care home in Cromer, run by Liaise (East Anglia) Limited. CQC registers it to look after older people, younger adults and people with a learning disability or autism. That is smaller than most homes in Norfolk, where the typical home has 29 beds.
CQC last rated the home in May 2022, giving it Requires improvement overall. It was Requires improvement for safe, effective and well-led as well. For caring and responsive, the rating was Good. The rating was carried over from a previous registration, which usually happens when a home changes owner. That is up from Inadequate in November 2021.
Liaise (East Anglia) Limited runs 6 care homes, and 1 of the 6 rated are Good or Outstanding. The nearest home with a higher rating is Cranleigh (Good), 0.5 km away. Food hygiene inspectors scored the kitchen 5 out of 5 in May 2025. That is true of 89% of homes in Norfolk. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
