Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvementRated 5 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
The Burrows is a 10-bed residential care home in Cromer, Norfolk, run by Liaise (East Anglia) Limited. It is registered to care for younger adults and people with a learning disability or autism. That is smaller than most homes in Norfolk, where the typical home has 29 beds.
The current CQC rating is Requires improvement, published in October 2021. Safe, effective and well-led were also Requires improvement. Caring and responsive were rated Good. The rating was carried over from a previous registration, which usually happens when a home changes owner. Before that, in March 2019, it was rated Good. At over 5 years old, this rating is older than most. 46% of ratings in Norfolk are as old (how rating age varies by council).
About 2.0 km away, Lakeshore Nursing Home is rated Good. 1 of Liaise (East Anglia) Limited’s 6 rated homes are Good or Outstanding (compare care home groups). Food hygiene inspectors scored the kitchen 4 out of 5 in September 2025. 89% of homes in Norfolk score the top mark of 5. 87 other homes in Norfolk share its tier, “Requires improvement”.
