SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Inadequate
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Liaise (East Anglia) Limited runs Shulas, a residential care home in Cromer, Norfolk with room for 6 residents. Its CQC registration covers older people, younger adults, people with a physical disability and people with a learning disability or autism. That is smaller than most homes in Norfolk, where the typical home has 29 beds.
Liaise (East Anglia) Limited runs 6 care homes, and 1 of the 6 rated are Good or Outstanding. About 0.5 km away, Cranleigh is rated Good. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in May 2025. 89% of homes in Norfolk also score 5.
The current CQC rating is Requires improvement, published in November 2021. Safe was also Requires improvement. For effective, caring and responsive, the rating was Good. For well-led, the rating was Inadequate. The rating was carried over from a previous registration, which usually happens when a home changes owner. That is down from Good in September 2017.
