SafeAre people protected from abuse and avoidable harm?66%Good
See the breakdownHide the breakdown3 of 8 below good
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 3 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Linwood is a 67-bed residential care home in Thames Ditton, Surrey, run by Anchor Hanover Group. It is registered to care for older people, people with dementia and younger adults. That is larger than most homes in Surrey, where the typical home has 30 beds.
CQC rated it Good overall and in all five key questions in February 2026. Before that, in February 2023, it was rated Requires improvement. The typical rating in Surrey is about 4 years old, so this one is fairly recent. CQC found some shortfalls in “infection prevention and control”, one of 3 standards out of 33 scored below good.
In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from June 2026. That is true of 87% of homes in Surrey. Anchor Hanover Group runs 120 care homes, and 101 of the 118 rated are Good or Outstanding. None of the 6 nearest rated homes has a higher rating.
