GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: GoodRated 3 years ago↑ Up from Req. improvementNo registered managerNew owner since April 2025
SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
The home changed owner in April 2025. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Emberbrook Care Home is one of 349 care homes in Surrey: a 68-bed nursing home in Thames Ditton, run by GCH (Alder) Ltd. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. That is larger than most homes in Surrey, where the typical home has 30 beds.
Its CQC rating, from December 2022, is Good across the board: overall and for every key question. The rating was carried over from a previous registration, which usually happens when a home changes owner. Before that, in October 2020, it was rated Requires improvement.
The home changed owner in April 2025. GCH (Alder) Ltd runs 7 care homes, and 4 of the 7 rated are Good or Outstanding. CQC's register shows no registered manager at the moment. None of the 6 nearest rated homes has a higher rating. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England.
