CQC rating

Requires improvement

Published 15 September 2022 Rated 4 years ago ?

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Earlier ratings ?

April 2019GoodSECRW previous owner
September 2017GoodSECRW previous owner
September 2016GoodSECRW previous owner

The home changed owner or registration. Earlier ratings are on the CQC website: previous registration ↗.

Read the full report on the CQC website ↗

How it compares in Norfolk

Mandalay is in the Requires improvement tier ?, with 87 other homes in Norfolk. 67% of rated homes here are Good or Outstanding (England: 82%).

Outstanding 18 (6%)
Good, with Outstanding areas 12 (4%)
Good 123 (40%)
Good, with an area to improve 44 (14%)
Requires improvement 88 (28%)
Inadequate 11 (4%)
Not yet rated 15 (5%)

See all 311 care homes in Norfolk →

Care homes nearby

Victoria Hall
King'S Lynn, Norfolk · PE33 0DF · Residential care home · 42 beds3.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 4 years ago
Winchley Home
Kings Lynn, Norfolk · PE33 0NR · Residential care home · 41 beds9.6 km

Inadequate S: InadequateE: InadequateC: InadequateR: InadequateW: Inadequate Rated 6 months ago
Mill House
Kings Lynn, Norfolk · PE32 1PQ · Residential care home · 22 beds9.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 5 months ago
Swaffham House Care Home
Swaffham, Norfolk · PE37 7HJ · Residential care home · 75 beds10.9 km

Requires improvement S: Requires improvementE: GoodC: Requires improvementR: Requires improvementW: Requires improvement Rated 3 years ago
Carrstone House Care Home
Downham Market, Norfolk · PE38 9LJ · Residential care home · 72 beds11.0 km

Requires improvement S: Requires improvementE: InadequateC: Requires improvementR: Requires improvementW: Requires improvement Rated this month
The Paddocks Care Home
Swaffham, Norfolk · PE37 7NP · Nursing home · 100 beds11.0 km

Inadequate S: InadequateE: Requires improvementC: Requires improvementR: Requires improvementW: Inadequate Rated 10 months ago

More care homes near PE33 9HP →

Other homes run by Achieve Together Limited

139 care homes in total: 7 Outstanding, 108 Good, 23 Requires improvement, 1 Not yet rated.

Addington Road
Wellingborough, North Northamptonshire · NN9 5UT · Residential care home · 2 beds

Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 8 years ago
Hayway
Rushden, North Northamptonshire · NN10 6AG · Residential care home · 2 beds

Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 8 years ago
Highfields
Swadlincote, Derbyshire · DE11 9AR · Residential care home · 5 beds

Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 7 months ago
Irchester 168
Wellingborough, North Northamptonshire · NN29 7EW · Residential care home · 4 beds

Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 8 years ago
Rushden
Rushden, North Northamptonshire · NN10 6BB · Residential care home · 5 beds

Outstanding S: GoodE: GoodC: GoodR: OutstandingW: Outstanding Rated 8 years ago
The Regard Partnership Limited - Restormel Terrace
Plymouth · PL4 6BJ · Residential care home · 4 beds

Outstanding S: GoodE: GoodC: OutstandingR: OutstandingW: Outstanding Rated 8 years ago

All 139 homes run by Achieve Together Limited →

About Mandalay

Mandalay is one of 311 care homes in Norfolk: a 7-bed residential care home in King'S Lynn, run by Achieve Together Limited. CQC registers it to look after older people, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. It is a small home for Norfolk, where the median is 29 beds.

Achieve Together Limited runs 139 care homes, and 115 of the 138 rated are Good or Outstanding. About 3.3 km away, Victoria Hall is rated Good. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).

CQC's latest rating, from September 2022, is Requires improvement overall. It was Requires improvement for safe and well-led as well. Effective, caring and responsive were rated Good. Before that, in April 2019, it was rated Good.