SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Pilgrims' Friend Society runs Milward House, a residential care home in Tunbridge Wells, Kent with room for 28 residents. CQC registers it to look after older people and people with dementia.
CQC rated it Good overall and in all five key questions in February 2018. CQC hasn't re-rated the home for over 5 years, like 45% of homes in Kent. Here is how rating age varies by council.
The kitchen has a food hygiene rating of 5 (very good), from October 2025. That is true of 90% of homes in Kent. Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England. It is one of 12 homes run by Pilgrims' Friend Society. 10 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating.
