SafeAre people protected from abuse and avoidable harm?41%Requires improvement
See the breakdownHide the breakdown8 of 8 below good
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe environmentsSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?46%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Consent to care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?54%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Listening to and involving peopleSignificant shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?46%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 3 good, 30 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Mount Ephraim House is in the Requires improvement tier ?, with 90 other homes in Kent.
79% of rated homes here are Good or Outstanding (England: 82%).
Run by Greensleeves Homes Trust, Mount Ephraim House is a residential care home in Tunbridge Wells, Kent with 57 registered beds. CQC registers it to look after older people, people with dementia, people with a physical disability and people with a sensory impairment. The typical home in Kent has 24 beds, so this one is bigger than average.
Its CQC rating, from November 2025, is Requires improvement across the board: overall and for every key question. That is more recent than most ratings in Kent, where the typical rating is about 4 years old. 30 of its 33 scored standards were below good, including “consent to care and treatment”.
The kitchen has a food hygiene rating of 5 (very good), from May 2026. That is true of 90% of homes in Kent. 90 other homes in Kent share its tier, “Requires improvement”. CQC's register shows no registered manager at the moment. 18 of Greensleeves Homes Trust’s 26 rated homes are Good or Outstanding (compare care home groups). The nearest home with a higher rating is Hallmark Chamberlain Court Luxury Care Home (Good), 0.2 km away.
