Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvementRated 5 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Puttenham Hill House Care Home is in the Requires improvement tier ?, with 63 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Bupa Care Homes (BNH) Limited runs Puttenham Hill House Care Home, a nursing home in Guildford, Surrey with room for 30 residents. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment.
Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in May 2025. 87% of homes in Surrey also score 5. Bupa Care Homes (BNH) Limited runs 26 care homes, and 21 of the 26 rated are Good or Outstanding. Springfield Manor Nursing Home, 0.3 km away, is the closest home rated Good.
CQC last rated the home in October 2021, giving it Requires improvement overall. Safe, effective and well-led were also Requires improvement. Caring and responsive were rated Good. Before that, in October 2018, it was rated Good. The rating is more than 5 years old. In Surrey, 34% of ratings are that old (see how rating age varies by council).
