SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 31 good, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
R-H-P Outreach Services - South Norwood Hill is in the Good tier ?, with 92 other homes in Croydon.
90% of rated homes here are Good or Outstanding (England: 82%).
What the data says about R-H-P Outreach Services - South Norwood Hill
An independent residential care home in London, Croydon, R-H-P Outreach Services - South Norwood Hill is run by an organisation of the same name. It has 5 beds. It is registered to care for older people, younger adults and people with mental health needs. That is smaller than most homes in Croydon, where the typical home has 13 beds.
CQC rated it Good overall and in all five key questions in December 2025. Its previous rating, in September 2022, was Requires improvement, so the home has improved. Ratings in Croydon are typically about 4 years old, which makes this one newer than most. CQC found some shortfalls in “workforce wellbeing and enablement”, one of 2 standards out of 33 scored below good.
92 other homes in Croydon share its tier, “Good”. Food hygiene inspectors scored the kitchen 5 out of 5 in January 2025. That is true of 79% of homes in Croydon. None of the 6 nearest rated homes has a higher rating. 1 of R-H-P Outreach Services Ltd’s 1 rated homes are Good or Outstanding (compare care home groups).
