SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
SENSE Jenny Chapman House is in the Good, with an area to improve tier ?, with 22 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
SENSE Jenny Chapman House is a 7-bed residential care home in Stevenage, Hertfordshire. The home is its own registered provider. Its CQC registration covers people with a physical disability, people with a learning disability or autism and people with a sensory impairment. It is a small home for Hertfordshire, where the median is 30 beds.
CQC last rated the home in October 2017, giving it Good overall. It was Good for effective, caring, responsive and well-led as well. Safe was rated Requires improvement. Its rating before that, in November 2015, was the same. The rating is more than 5 years old. In Hertfordshire, 53% of ratings are that old (see how rating age varies by council).
Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 5 for food hygiene in May 2021. That is true of 92% of homes in Hertfordshire. It is one of 36 homes run by Sense. 33 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating.
