SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Infection prevention and controlSome shortfalls
Safe environmentsSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?79%Good
See the breakdownHide the breakdown1 of 6 exceptional
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
Assessing needsExceptional
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Care provision, integration and continuityExceptional
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 2 exceptional, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Milestones Trust, Shalom is a residential care home in Marlborough, Wiltshire with 4 registered beds. CQC registers it to look after people with a learning disability or autism. It is a small home for Wiltshire, where the median is 21 beds.
In Wiltshire, 90% of rated care homes are Good or Outstanding (England 82%). Of the 6 closest rated homes, none is rated above it. 32 of Milestones Trust’s 34 rated homes are Good or Outstanding (compare care home groups). Milestones Trust has run the home since November 2024, when it changed owner.
In November 2025, CQC gave it Good overall, and Good for each of the five key questions too. Its rating before that, in May 2018, was the same. That is more recent than most ratings in Wiltshire, where the typical rating is about 4 years old. 2 of its 33 scored standards were below good, including “infection prevention and control”.
