SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Learning cultureGood
Medicines optimisationGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySome shortfalls
Person-centred careSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Springs Care Home is in the Requires improvement tier ?, with 23 other homes in Worcestershire.
85% of rated homes here are Good or Outstanding (England: 82%).
Bupa Care Homes (CFChomes) Limited runs The Springs Care Home, a nursing home in Malvern, Worcestershire with room for 65 residents. Its CQC registration covers older people and people with dementia. Most homes in Worcestershire are smaller: the median there is 35 beds.
The current CQC rating is Requires improvement, published in August 2024. Safe and well-led were also Requires improvement. Effective, caring and responsive were rated Good. It was also rated Requires improvement at the inspection before, in December 2021. 13 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
The kitchen has a food hygiene rating of 5 (very good), from July 2025. That is true of 92% of homes in Worcestershire. 23 other homes in Worcestershire share its tier, “Requires improvement”. The nearest home with a higher rating is Matrixcare (Good), 0.4 km away. Bupa Care Homes (CFChomes) Limited runs 24 care homes, and 21 of the 24 rated are Good or Outstanding.
