Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 5 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Villa is in the Requires improvement tier ?, with 6 other homes in Telford and Wrekin.
80% of rated homes here are Good or Outstanding (England: 82%).
Lotus Care Management Services Limited runs The Villa, a nursing home in Telford, Telford and Wrekin with room for 38 residents. CQC registers it to look after older people, people with dementia, younger adults and people with mental health needs.
The current CQC rating is Requires improvement, published in June 2021. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. That is down from Good in February 2019. CQC hasn't re-rated the home for over 5 years, like 60% of homes in Telford and Wrekin. Here is how rating age varies by council.
Lotus Care Management Services Limited runs 3 care homes, and 2 of the 3 rated are Good or Outstanding. The Willows, 0.5 km away, is the closest home rated Good. Across Telford and Wrekin, 80% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 4 (good), from November 2025. 88% of homes in Telford and Wrekin score the top mark of 5.
