SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Barchester Healthcare Homes Limited runs West Oak, a nursing home in Wokingham with room for 63 residents. Its CQC registration covers older people and people with dementia. That is larger than most homes in Wokingham, where the typical home has 16 beds.
CQC last rated the home in December 2018, giving it Outstanding overall. Responsive and well-led were also Outstanding. CQC rated safe, effective and caring as Good. Its previous rating, in April 2016, was Good, so the home has improved. The rating is more than 5 years old. In Wokingham, 74% of ratings are that old (see how rating age varies by council).
