SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Mortimer House is in the Good, with an area to improve tier ?, with 7 other homes in Bristol, City of.
98% of rated homes here are Good or Outstanding (England: 82%).
Milestones Trust runs Mortimer House, a nursing home in Bristol, Bristol, City of with room for 28 residents. Its CQC registration covers people with dementia, people with a physical disability and people with a learning disability or autism. Most homes in Bristol, City of are smaller: the median there is 18 beds.
CQC last rated the home in December 2019, giving it Good overall. Safe, effective, caring and responsive were also Good. Well-led was rated Requires improvement. Its previous rating, in November 2019, was Requires improvement, so the home has improved. The rating is more than 5 years old. In Bristol, City of, 52% of ratings are that old (see how rating age varies by council).
Its kitchen was rated 5 for food hygiene in June 2025. That is true of 92% of homes in Bristol, City of. 7 other homes in Bristol, City of share its tier, “Good, with an area to improve”. None of the 6 nearest rated homes has a higher rating. 32 of Milestones Trust’s 34 rated homes are Good or Outstanding (compare care home groups).
