SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Equity in experiences and outcomesExceptional
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 1 exceptional, 3 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Eleanor Nursing and Social Care Limited runs Pine Lodge Care Home, a residential care home in Sittingbourne, Kent with room for 59 residents. CQC registers it to look after older people and people with dementia. Most homes in Kent are smaller: the median there is 24 beds.
In October 2026, CQC gave it Good overall, and Good for each of the five key questions too. That is up from Inadequate in August 2023. That is more recent than most ratings in Kent, where the typical rating is about 4 years old. CQC found some shortfalls in “infection prevention and control”, one of 3 standards out of 33 scored below good.
The kitchen has a food hygiene rating of 5 (very good), from April 2026. That is true of 90% of homes in Kent. Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England. Eleanor Nursing and Social Care Limited runs 7 care homes, and all 7 rated are Good or Outstanding. The nearest home with a higher rating is Aspley House (Outstanding), 0.5 km away.
