SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in July 2024. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Lavenders is a 59-bed residential care home in West Malling, Kent, run by Eleanor Nursing and Social Care Limited. CQC registers it to look after older people. The typical home in Kent has 24 beds, so this one is bigger than average.
The current CQC rating is Good, published in January 2019. Effective, caring, responsive and well-led were also Good. CQC rated safe as Requires improvement. The rating was carried over from a previous registration, which usually happens when a home changes owner. That matches its previous rating, from March 2017. CQC hasn't re-rated the home for over 5 years, like 45% of homes in Kent. Here is how rating age varies by council.
43 other homes in Kent share its tier, “Good, with an area to improve”. Its kitchen was rated 5 for food hygiene in May 2025. That is true of 90% of homes in Kent. 7 of Eleanor Nursing and Social Care Limited’s 7 rated homes are Good or Outstanding (compare care home groups). The home changed owner in July 2024. None of the 5 nearest rated homes has a higher rating.
