SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Delivering evidence-based care and treatmentSome shortfalls
Assessing needsGood
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Rose House is one of 65 care homes in Medway: a 18-bed residential care home in Gillingham, run by Eleanor Nursing and Social Care Limited. CQC registers it to look after older people, people with dementia, people with a physical disability and people with a learning disability or autism.
It is one of 7 homes run by Eleanor Nursing and Social Care Limited. 7 of those with a rating are Good or Outstanding. Of the 5 closest rated homes, none is rated above it. The kitchen has a food hygiene rating of 5 (very good), from November 2025. 94% of homes in Medway also score 5. Across Medway, 72% of rated homes are Good or Outstanding, against 82% for England.
Its CQC rating, from December 2025, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in October 2017. That is more recent than most ratings in Medway, where the typical rating is about 4 years old. CQC found some shortfalls in “delivering evidence-based care and treatment”, one of 4 standards out of 33 scored below good.
