SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
SafeguardingSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?55%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Independence, choice and controlSignificant shortfalls
Responding to people's immediate needsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Kindness, compassion and dignityGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 12 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Primrose Lodge Care Home is in the Requires improvement tier ?, with 3 other homes in North Tyneside.
90% of rated homes here are Good or Outstanding (England: 82%).
Run by Roseberry Care Centres (England) Ltd, Primrose Lodge Care Home is a nursing home in North Shields, North Tyneside with 48 registered beds. Its CQC registration covers older people, people with dementia, younger adults and people with a physical disability.
The current CQC rating is Requires improvement, published in September 2025. It was Requires improvement for safe, caring and well-led as well. CQC rated effective and responsive as Good. It was also rated Requires improvement at the inspection before, in January 2024. That is more recent than most ratings in North Tyneside, where the typical rating is about 3 years old. 12 of its 33 scored standards were below good, including “independence, choice and control”.
Appleby, 0.6 km away, is the closest home rated Good. 9 of Roseberry Care Centres (England) Ltd’s 13 rated homes are Good or Outstanding (compare care home groups). CQC's register shows no registered manager at the moment. 3 other homes in North Tyneside share its tier, “Requires improvement”. Its kitchen was rated 5 for food hygiene in September 2025. That is true of 100% of homes in North Tyneside.
