SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Springfield House is in the Good, with an area to improve tier ?, with 3 other homes in Gateshead.
98% of rated homes here are Good or Outstanding (England: 82%).
Springfield House is a 73-bed residential care home in Gateshead, run by HC-One No.2 Limited. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. Most homes in Gateshead are smaller: the median there is 40 beds.
CQC's latest rating, from March 2023, is Good overall. Safe, effective, caring and responsive were also Good. For well-led, the rating was Requires improvement. Its previous rating, in May 2022, was Requires improvement, so the home has improved.
Its kitchen was rated 5 for food hygiene in June 2025. That is true of 84% of homes in Gateshead. Across Gateshead, 98% of rated homes are Good or Outstanding, against 82% for England. None of the 6 nearest rated homes has a higher rating. 36 of HC-One No.2 Limited’s 39 rated homes are Good or Outstanding (compare care home groups).
