SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in August 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Thera Trust runs Willowdene, a residential care home in Norwich, Norfolk with room for 1 residents. CQC registers it to look after older people, younger adults, people with a physical disability and people with a learning disability or autism. It is a small home for Norfolk, where the median is 29 beds.
Its CQC rating, from November 2019, is Good across the board: overall and for every key question. The rating was carried over from a previous registration, which usually happens when a home changes owner. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Norfolk. Here is how rating age varies by council.
It is one of 3 homes run by Thera Trust. 3 of those with a rating are Good or Outstanding. None of the 6 nearest rated homes has a higher rating. The kitchen has a food hygiene rating of 5 (very good), from December 2025. That is true of 89% of homes in Norfolk. The home changed owner in August 2026. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
