SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSome shortfalls
Safe and effective staffingSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Consent to care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?57%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Person-centred careSignificant shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 20 good, 13 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Highview Lodge is in the Requires improvement tier ?, with 49 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
Highview Lodge is a 77-bed residential care home in Hemel Hempstead, Hertfordshire, run by Runwood Homes Limited. CQC registers it to look after older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. The typical home in Hertfordshire has 30 beds, so this one is bigger than average.
46 of Runwood Homes Limited’s 55 rated homes are Good or Outstanding (compare care home groups). The nearest home with a higher rating is The Lodge Care Home (Good), 2.0 km away. The kitchen has a food hygiene rating of 5 (very good), from September 2025. 92% of homes in Hertfordshire also score 5. Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England.
CQC last rated the home in July 2025, giving it Requires improvement overall. Safe, responsive and well-led were also Requires improvement. Effective and caring were rated Good. It was also rated Requires improvement at the inspection before, in January 2024. The typical rating in Hertfordshire is about 5 years old, so this one is fairly recent. 13 of its 33 scored standards were below good, including “person-centred care”.
