SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Queensway House is in the Good, with an area to improve tier ?, with 22 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
GCH (Hertfordshire) Ltd runs Queensway House, a nursing home in Hemel Hempstead, Hertfordshire with room for 80 residents. CQC registers it to look after older people, people with dementia and younger adults. The typical home in Hertfordshire has 30 beds, so this one is bigger than average.
5 of GCH (Hertfordshire) Ltd’s 5 rated homes are Good or Outstanding (compare care home groups). The nearest home with a higher rating is St Pauls Care Centre (Outstanding), 1.0 km away. Its kitchen was rated 5 for food hygiene in August 2026. 92% of homes in Hertfordshire also score 5. In Hertfordshire, 76% of rated care homes are Good or Outstanding (England 82%).
The current CQC rating is Good, published in December 2021. Safe, effective, caring and responsive were also Good. For well-led, the rating was Requires improvement. Its previous rating, in June 2021, was Requires improvement, so the home has improved.
