SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Run by Caretech Community Services (No.2) Limited, Westbrook House is a residential care home in Hemel Hempstead, Hertfordshire with 8 registered beds. Its CQC registration covers people with a learning disability or autism. It is a small home for Hertfordshire, where the median is 30 beds.
Its CQC rating, from February 2018, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in October 2016. CQC hasn't re-rated the home for over 5 years, like 53% of homes in Hertfordshire. Here is how rating age varies by council.
Its kitchen was rated 5 for food hygiene in September 2025. That is true of 92% of homes in Hertfordshire. 121 other homes in Hertfordshire share its tier, “Good”. St Pauls Care Centre, 2.5 km away, is the closest home rated Outstanding. CQC's register shows no registered manager at the moment. 22 of Caretech Community Services (No.2) Limited’s 24 rated homes are Good or Outstanding (compare care home groups).
